Information and liability
The information is for general information purposes only and is not intended as advice. HUP is not liable for any damage resulting from the use (or inability to use) of the website, including damage as a result of viruses or the inaccuracy or incompleteness of the information, unless the damage is the result of intent or gross HUP's fault. Users of the website and the information also indemnify HUP against any form of damage to third parties related to any action by the user as a result of the use. HUP is further not liable for damage resulting from the use of electronic means for communication with this website, including - but not limited to - damage resulting from non-delivery or delay in the delivery of electronic messages, interception or manipulation of electronic messages by third parties or by software/equipment used for electronic communication and transmission of viruses.
Links to other websites
Unless otherwise indicated, all rights, including copyrights and other intellectual property rights, in the website and information are held by HUP. Visitors may consult the website and the information and make copies for their own use, for example by printing or saving them. Any other use or misuse of the website or of the information, for example the storage or reproduction of (part of) the HUP website in another internet page or the creation of links, hyperlinks or deep links between the HUP website and any other Internet page, is not permitted without the express written consent of HUP.
In the event that you post unsolicited ideas and/or materials, including, but not limited to, texts, images, sounds, software or information (the "Materials") on this website or send them to HUP via email or otherwise, HUP will be entitled to use, copy and/or commercially exploit these materials, all this in the broadest sense, without owing any compensation and HUP will not be obliged to keep the relevant materials secret. You hereby indemnify HUP against all damage that HUP suffers and all costs that HUP incurs with regard to claims from third parties, that the use and/or exploitation of the materials infringes (intellectual) property rights of third parties or otherwise unlawful towards a third party.
Applicable law and competent court
Address, Chamber of Commerce registration number and VAT number
Registered with the Chamber of Commerce under the name: Stichting Help Ukraine Personally (HUP).
Address: Westerdok 224, 1013BH Amsterdam, NL
Chamber of Commerce registration number: 85791482
RSIN number: 863743432
IBAN number: NL48 BUNQ 2068 9443 08
At the Stichting Help Ukraine Personally (HUP), we depend on the support of people like you to be able to do our work. That is why we are transparent about why we ask for your personal data and what we do with it. While you visit our website and when you interact with us, we collect information. This helps us to use our communication more effectively. The more information we have, the more efficiently we can work and the more money we can spend on humanitarian relief. We naturally take your privacy very seriously and ensure that your information is safe with us.
We may use desk research, profiling and screening techniques to analyse your personal information in order to build a profile of your interests and preferences. This allows us to provide you with more relevant information, or to find people like you who may also be interested in our work. This allows us to use our resources more effectively. We may use further information about you, including geo-demographics and wealth figures, where available from third party sources. We sometimes do this with the help of external suppliers to whom we provide your data, insofar as they need it for the requested assistance. This data is compiled using publicly available information about you, such as your address, known presidencies, social media posts, newspaper reports or average earnings in a particular profession. This helps us get to know the background of the people who already support us or who may be in the future. This allows us to offer appropriate communication or donation requests. Processing this publicly available data allows us to better understand your motivations and preferences, allowing us to target you more effectively.
How do we keep your data safe?
HUP ensures appropriate organisational, technical and physical security of its systems, in which your data is stored. In this way we ensure that your data is only accessible to persons who are authorized to do so by virtue of their position and that the data is only used for the purposes for which it was obtained and compatible purposes. For example, our forms are always encrypted and our network is secured and constantly monitored.
We have taken adequate security measures to prevent your personal data from being lost, used or unauthorized access. We naturally hope that nothing will ever go wrong, but if this is the case, we have a procedure that states how to deal with a (potential) data breach. If it concerns your personal data then we will inform you immediately.
When we engage third-party companies to collect or process personal data for us, we conduct extensive checks on these companies before working with them. We draw up a contract in which we set out our expectations and requirements.
If you have been given or chosen a password that allows you to access certain parts of our website, you are responsible for keeping your password confidential. We therefore ask you never to share your password with others.
Despite all our precautions, the security of any online data transmission cannot be guaranteed 100%. So, while we strive to keep your personal information secure, we cannot guarantee the security of any information you provide to us. We therefore point out that you provide us with your data at your own risk.
How do we keep your data up to date?
We would like to receive changes in your contact details or personal circumstances. See our contact page for this. Periodically, we also use information from external sources to update or enrich your data.
How can you change the way you contact us?
Your preference for mail, e-mail or telephone may change over time. If you would like to contact us in another way, please let us know. You can of course always let us know how you would prefer to be approached by us.
You will also find an unsubscribe link in our newsletters. And if we contact you by phone, you can indicate during or after the conversation if you no longer want to be called.
If we've sent you something by post that you don't want to receive, please let us know or return it with the reason for the return. The sender is always stated on the package.
How long do we keep your data?
We keep your personal data in our systems for as long as it is necessary for the relevant activity. As soon as you request that we no longer communicate with you through certain channels, we will continue to store your data and the associated information, so that we can comply with your request to stop contacting you.
Income from inheritances is extremely important for carrying out our conservation work. Information you provide may be kept indefinitely, in order to keep records of inheritances and to communicate effectively with the next of kin of people who leave us an inheritance. This also allows us to identify and analyse the sources of income from inheritances.
How do we collect information about you?
We use various methods to collect information from and about you, including by:
We receive information directly from you, for example when you subscribe to our e-newsletters or email us.
Automated technologies or interactions
When you enter your details on one of our online forms and you do not press 'send', we may contact you to help you with any problems with the form or our websites. Even if you receive an e-mail from us, follow a link or search our website, we collect data so that we can see which content is popular. This way we can better respond to your interests.
Children under 16 years
We might offer a number of products and services that are (partly) aimed at children. For children under the age of 16, we need parental/guardian consent to use our products and services. However, we cannot always check whether a visitor under the age of 16 has permission from the parent/guardian. If you are convinced that we have collected personal information about a minor without parental consent, please contact us so that we can delete this information.
Who do we share your data with?
Third Party Marketing Purposes
We do not sell or share your information for third party marketing purposes. Unless it concerns our suppliers who support us in our business process and with whom we have concluded a Processor Agreement.
We can provide personal data securely to these suppliers who perform services for us on our behalf (for example, processing a payment or sending in a magazine). In all cases, we do not grant those organisations any right to use your personal information for anything other than to provide services to us and to do so in accordance with our instructions.
If disclosure is required
In other cases, we will not disclose any personal information other than in accordance with this policy or where we have your consent. Or in special cases, such as when we believe in good faith that the law requires this, or to protect the rights, property and safety of HUP or others. This also means that, if necessary, we pass on your data to the police, supervisory or regulatory authorities, and/or legal advisers, if we receive a request to do so.
If necessary, a request can be made to disclose data to third parties. This includes financial institutions, accountants, lawyers or to comply with laws, orders and requests of the competent authorities that apply to them.
In order to show you targeted posts or advertisements, HUP can use the possibilities that social media platforms offer to advertise through them, such as Facebook (Facebook Custom Audiences). For this, HUP can provide the relevant platform with your e-mail address or telephone number in a hashed (encrypted, non-traceable) manner. By hashing, the social media service provider cannot find out your email address or telephone number, but can ensure that advertisements are matched to your profile if you are a member of the relevant platform, for example by showing HUP information.
The platform therefore does not have any data that can be traced directly to your personal data, other than the data that you have already provided to the provider of the relevant platform or that are already known to the platform. This targeted approach to HUP campaigns ensures that you only see relevant information.
If you object to this method, you can make your objection known by e-mail to email@example.com, stating 'Unsubscribe targeted info via FB platform'. In addition, you can opt out of advertisements on the respective platform; in the case of Facebook via the privacy settings.
What do we use the collected information for?
We use the information we collect:
- To provide the services, products or information you have requested, for example products that you have ordered or a brochure that you have requested;
- For administrative processing of your donation;
- To analyse your giving history;
- To combine your personal data with publicly available information so that we can target you;
- To learn how we can improve our services, products or information;
- To be able to fulfil our obligations arising from an agreement concluded between you and us;
- To communicate with you by e-mail about our work if you have a customer relationship with us or if you have given permission to do so;
- To contact you by telephone about activities and to ask for support if you have a customer relationship with us or if you have given permission for this.
Sometimes we ask for your date of birth. We do this to make the communication as relevant as possible and to check whether any authorization for a donation is issued by an adult. Due to the large number of relationships in our database, date of birth is sometimes the only personal data that enables us to distinguish people with certainty.
Why do we collect personal data?
We process personal data of our relations for our administration and to inform about promotions and campaigns.For our mission we need communication and fundraising. By learning more about how people use our information (content), we know better what someone's interests are and in what form we should offer the most important information.
We disseminate information via television, the news, our website and social media channels. But we prefer to communicate directly with you, so that what you hear and read is really relevant to you.
What do we communicate with you about?
In addition to news about our conservation work, we may contact you about fundraising, campaigns, events, educational activities and our products. Below are some examples of communication methods:
Fundraising: Your financial support is important to us and without you we would not be able to continue our conservation efforts. We may ask you for a financial contribution, or to adjust the way you support us.
Campaigns: We would like to inform you about our campaign activities, so that you can participate by, for example, signing a petition or sharing messages.
Events: We would like to involve you in our events or a fun activity.
Educational activities: We would like to inform you about, for example, our programs for schools.
Products: When you have purchased something from us and you have provided us with your details, we may send you information about similar products.
If you support HUP with a gift, donation, purchase in the webshop, paid campaign or volunteer work, you have a customer relationship with us. We can contact you by e-mail or telephone if you, as a customer, leave us your e-mail address or telephone number. We always give you the option in advance to indicate to us that you do not want to receive an e-mail or telephone; we call this the right of objection. If you later realize that you do not want an e-mail or telephone, you can always indicate this to us. We only use the data that you provide to us yourself.
If you do not have a customer relationship with us, we will first ask you for permission to contact you by e-mail or telephone.
If we need to contact you for service reasons, for example to confirm a donation or purchase, your consent is not required.
Sometimes we send you mail about the work of HUP. If you do not have a customer relationship with us, we will of course take your preferences into account.
What is our legal basis for data processing?
All our use of personal data is in accordance with the law. The law requires that we only process data if we have a valid legal basis to do so. We use your personal information as follows:
- We collect, process and store your personal data to perform agreements, such as providing a requested service;
- When it is necessary for you and our legitimate interests and it is fundamentally legal. Our legitimate interests include managing our organization, sending marketing materials and understanding our supporters;
- To comply with legal or regulatory obligations;
- When sending e-mail about direct marketing, fundraising, campaigns and events, we rely on your consent as the legal basis for processing your personal data.
What do we collect from you, how and for what?
We collect data every time you contact us. What kind of information and its amount differs and depends on the reason.
When do we collect information
We collect information about you if, for example, you:
- Become a donor from HUP;
- Give a gift;
- Make a purchase in our webshop;
- Include HUP in your will;
- Participate in an event;
- Receive, open and read our e-newsletters;
- Request information from us;
- Participate in one of our campaigns;
- Volunteering for us;
- Leave a comment on message boards or in discussion groups;
- Chat with us;
- Sign a petition;
- Participate in research;
- Contact us, or come into contact with us in any way other than those mentioned above.
What are your rights?
According to the General Data Protection Regulation (GDPR), you have the following rights with regard to the collected data:
Right to access your data
You have the right to request details of the data we collect about you from us. General information can always be found in this privacy statement.
Right to change
If your personal data is incorrect or incomplete, you have the right to have your personal data changed or supplemented.
Right to restriction of processing
You can have us restrict the processing of your personal data, for example during the period that we check your request to change your personal data.
Right to erasure of personal data
You have the right to have your personal data deleted by us, unless we have permitted reasons under the GDPR to keep your personal data. We may not always be allowed to comply with this, because the tax authorities require that we keep agreements for a certain period of time. If you request removal because you no longer wish to be contacted for marketing campaigns, we must remember your name in order to exclude you from our future campaigns.
Right to transfer of personal data
You can request a structured, current and machine-readable copy of the personal data you have provided to us. You have the right to have that personal data transferred by us to a third party without hindrance.
Right of objection
You also have the right to object to the processing of your personal data by us. We can ask you what specific situation the objection concerns. This objection is included in our database as a block.
Right to withdraw consent
You can ask us to remove previously given permission, for example for sending digital newsletters. All digital newsletters always contain an unsubscribe link with which you can unsubscribe immediately or indicate your preferences.
Right to lodge a complaint
If you are left with unresolved questions, you have the right to file a complaint with the Dutch Data Protection Authority.
You can exercise all of these rights by contacting us. To ensure that the request has been made by you, we ask you to enclose a copy of your proof of identity or a bank statement with the request. To protect your privacy, we ask you to make your passport photo and citizen service number (BSN) invisible and illegible in this copy. For example, you can use the CopyID app from the central government for this. We will respond to your request as soon as possible (and certainly within four weeks).
What information do we collect?
Examples of information we may collect include:
- Your gender, name, address, telephone number, email address and/or date of birth;
- Financial information you provide to us, such as account number;
- Information you enter on our website;
- Information about your donation history and correspondence with us;
- Photos or video footage when you participate in one of our events;
- Technical information and data about your visit to our website, such as your IP address, and type and version of your internet browser;
- Other details about your communication with us, including why you support us
In addition to information provided by you, we may also collect information about you from publicly available sources.
Who are we?
HUP located in (1013BH) Amsterdam at Westerdok 224, is responsible for the processing of personal data. We do not have a Data Protection Officer, but we are happy to help you with your questions. For this you can contact our Customer Contact Center department. This can be done by e-mail via firstname.lastname@example.org or in writing via Westerdok 224, 1013BH Amsterdam, The Netherlands.
Changes in policy?
This privacy statement was last updated in May 2022. We may update this statement at any time to comply with any changes to data protection or other legislation. If there are more changes to this statement, they will be published on this page.